
Enterprise Client Success Director
6 days ago
The primary goal of this role is to oversee a regional team of client managers, providing strategic leadership and guidance to support enterprise clients across Asia.
This involves driving client satisfaction, retention, and accelerating service adoption through the delivery of exceptional background screening programs.
Responsibilities- Lead a regional team of client managers in supporting clients and achieving business objectives.
- Collaborate with cross-functional teams to drive client engagement and satisfaction.
- Develop and implement strategies to accelerate service adoption and improve client retention.
To be successful in this role, you will need to possess:
- A bachelor's degree; an MBA or equivalent is highly desirable.
- At least 10 years of experience in customer success, account management, or client services, with at least 5 years in a leadership position managing regional or global teams.
You should have exceptional leadership, communication, and stakeholder management skills, with the ability to navigate complex matrixed organizations. Experience working in a global multinational corporation is essential.
What We Offer- Join a dynamic international culture at a global leader in background screening.
- Take charge of a high-performing regional team of customer success professionals.
- Experience true flexibility with our remote-first approach.
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