Customer Experience Director

7 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

We are seeking a highly motivated and experienced individual to join our team as a Customer Success Team Manager. As a key member of our organization, you will play a critical role in helping us deliver on our mission to transform lives through trusted financial services.

About the Job:

You will be responsible for leading a team of customer support professionals who are dedicated to providing exceptional customer experiences. Your primary focus will be on developing and implementing processes and procedures that ensure our customers receive timely and effective support.

Your Key Responsibilities:
  • Lead and manage a team of customer support professionals
  • Develop and implement process improvements to enhance customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues
  • Analyze customer feedback and use it to inform business decisions
Requirements:
  • A bachelor's degree in a relevant field
  • Proven leadership and team management experience
  • Excellent communication and interpersonal skills
  • The ability to analyze complex problems and develop creative solutions


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