Customer Experience Associate

4 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines is a leading provider of customer service solutions, and we are seeking a highly skilled Customer Experience Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences that meet or exceed customer expectations.

Key Responsibilities
  • Respond to customer inquiries in a timely and effective manner.
  • Provide solutions that address customer needs and concerns.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services.

We are looking for an individual who is passionate about delivering outstanding customer service, has excellent communication skills, and is able to work in a fast-paced environment. If you are a motivated and results-driven professional who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

We offer a dynamic and supportive work environment, where you will have the chance to develop your skills, advance your career, and make a meaningful contribution to our company's success.

  1. Strong verbal and written communication skills are essential for success in this role.
  2. A good understanding of MS Office and internet browsing is also required.
  3. K-12 Grad or Completed 2 years in College is a must.
  4. Prior experience in voice BPO or Financial Support Service is preferred but not mandatory.


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