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Operations Leader Opportunity

3 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,200,000
Operations Manager Position

Job Summary:

We are seeking an experienced Operations Manager to join our team. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Key Responsibilities:

  • Communicate effectively with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.
  • Responsible for knowing the intricacies and compliance standards of all key benefit management programs.
  • Work collaboratively with the compliance department to investigate complaints and correct errors.
  • Handle and review disciplinary actions directly with employees, including verbal warnings, records of discussion, and formal disciplinary documentation.
  • Continuously coach the team to ensure individual and team performance goals are achieved.
  • Serve as a point of escalation for procedural and technical issues and coach staff on how to effectively resolve the issue(s).
  • Track and monitor team performance; provide feedback.
  • Conduct formal performance appraisals of direct reports and prepare and communicate performance reviews and development recommendations.

Required Skills and Qualifications:

  • Preferably College Graduate
  • Amenable to work onsite in Alabang
  • At least 5-8 years' experience in operations in a BPO setting
  • Must have at least 2-3 years' experience as an operations supervisor or manager
  • Must have experience handling an insurance program as supervisor or manager
  • Excellent verbal and written communication skills
  • Strong presentation skills

Benefits:

The successful candidate will be rewarded with a competitive salary and benefits package.

Other Requirements:

This is a full-time position requiring the ability to work independently using available resources, policies, and procedures to meet deadlines in an atmosphere of multiple projects and shifting priorities.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: IT Services and IT Consulting