Transformation Leader

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeTransformation Full time $900,000 - $1,200,000
About the Role

This leadership position oversees operations and collaborates with service lines to ensure proper solution design, cost, and fitment to the portfolio and operation strategy.

As a key member of our Hitech service line client management team, you'll work closely with operating leaders and clients to develop a winning strategy, present it for internal approval and customer acceptance, and drive disciplined operational pursuit and solution management skills.

This role requires expertise in managing large teams (300+) in the contact center environment, handling end-to-end delivery, client interactions, billing, and staying focused on continuous growth.

Your Key Responsibilities:

  • Lead and manage teams providing support to a large Social media client.
  • Set vision, direction, and culture by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence.
  • Manage career growth and development of the Leadership team by driving focus on Genpact's Leadership Principles.
  • Build management depth by providing guidance and mentorship to all levels of leadership within the organizational unit.
  • Partner and build productive working relationships with direct reports, peers, leadership, and other departments.

Why This Role Matters

As a transformation leader, you'll work at the cutting edge of AI, automation, and digital innovation, make an impact by driving change for global enterprises, accelerate your career with hands-on experience, mentorship, and continuous learning opportunities, and thrive in a values-driven culture that promotes courage, curiosity, and incisiveness built on a foundation of integrity and inclusion.

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