Technical Solutions Specialist

18 hours ago

Iloilo City, Western Visayas, Philippines beBeeServiceNow Full time $90,000 - $120,000

We are seeking a highly skilled ServiceNow Technical Consultant to join our team. As a remote opportunity, you will work closely with clients to design, implement and support ServiceNow solutions that meet their business needs.

Key Responsibilities
  • Analyze business requirements and translate them into technical specifications and robust ServiceNow solutions.
  • Design, configure, develop and implement ServiceNow applications and modules including ITSM, ITOM, ITBM, HRSD, CSM, FSM and other ServiceNow solutions.
  • Customize ServiceNow applications to meet specific business needs using JavaScript, GlideScript and other relevant technologies.
  • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services and other integration methods.
  • Lead and manage ServiceNow implementation projects ensuring they are delivered on time, within scope and with high quality.
  • Provide project status updates manage project risks and communicate effectively with stakeholders.
  • Collaborate with clients to gather requirements provide technical consulting and recommend best practices.
  • Offer ongoing support and troubleshooting for ServiceNow applications and integrations.
  • Create and maintain comprehensive technical documentation including design specifications user guides and process workflows.
Requirements
  • Minimum of 3-5 years experience working with the ServiceNow platform.
  • Proven experience in designing developing and implementing ServiceNow solutions.
  • Proficiency in JavaScript HTML CSS and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor's degree in computer science Information Technology or a related field.
Preferred Qualifications
  • Experience with Customer Service Management and CCaaS.
  • Experience with CTI and IVR integrations.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with additional ServiceNow products and modules.
  • Knowledge of cloud platforms and technologies.

About this role

This is a challenging position that requires strong technical skills and excellent communication abilities. If you have experience working with ServiceNow and enjoy solving complex problems we encourage you to apply.

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