
Operations Director
3 days ago
Job Responsibilities:
- Prepare shift reports.
- Train, evaluate, and motivate staff.
- Ensure highest standard of cleanliness in all areas.
- Keep stock records and ensure sufficient cleaning supplies.
- Conduct refresher trainings for housekeeping employees.
- Maintain stock inventories.
- Main strong working relationship with other departments.
- Handle guest complaints and missing items.
- Prioritize VIPs and provide superior service.
- Ensure cleanliness, hygiene, and safety standards are observed.
- Record maintenance and defects found in rooms and corridors.
- Ensure required repairs/maintenance is completed promptly.
- Provide room attendants proper tools and adequate supplies.
- Ensure pantries are adequately stocked with linen and neatly organized.
- Conduct daily staff briefings.
- Prepare daily shift roster and maintain absence statistics.
- Ensure employees on public areas wear nametags and are properly groomed.
- Conduct quality inspection of assigned guestrooms.
- Prepare Room Inspection Checklist for vacant clean rooms.
- Assess room situation and put out-of-order status as necessary.
- Declare lost & found items in guest rooms.
- Endorse information within the shift on the Supervisors logbook.
- Analyze training needs and conduct training.
- Implement safety standards and conduct training.
- Analyze and make recommendations for Room Attendants performance.
- Prepare cleaning schedule for the whole year.
- Conduct pantry inventory prior to requesting from storeroom.
- Practice good expense management.
- Conduct inventory for supplies, room equipment, and machines.
- Record critical incidents and discuss solutions to the team.
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