Senior Manufacturing Operations Director

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Manufacturing Operations Leader

This position oversees the entire Operations Team, including Customer Service and Warehouse, ensuring that team Key Performance Indicators (KPIs) are consistently met.

The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. It involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.

Main Responsibilities
  • Manage CSD compliance by efficiently handling quotes within established timelines.
  • Coordinate order fulfilment, address queries, and resolve requests or complaints related to Purchasing.
  • Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
  • Align departmental goals and objectives with the company's overall strategy.
  • Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
  • Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
  • Report regularly to management on progress against key business metrics.
  • Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
Required Skills and Qualifications
  • Strong leadership and problem-solving skills with experience in customer service management and after-sales management.
  • Able to lead a small team and have a proven track record of motivating and developing associates.
  • Experience in business operations management, such as HR, Finance & Accounting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance.
  • Able to work effectively in a multicultural environment composed of locals and foreign stakeholders.
  • Bachelor's degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
  • In-depth knowledge of business processes and organizational functions.
  • Excellent communication and decision-making skills with the ability to engage effectively at all levels.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Management and Manufacturing
Industries
  • Human Resources Services

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