IT Support Engineer L2
1 day ago
IT BY DESIGN is a provider of talent solutions for MSPs, offering staffing and outsourced support solutions to help businesses scale, improve profitability, and succeed. With a focus on community, loyalty, and accountability, IT BY DESIGN has over 100 years of shared MSP experience among its leadership. The company is privately held, allowing it to prioritize the needs of its partners and community.
Education and Qualifications
- Experience in dealing with international clients.
- Experience in IT Domain/BPO/Tech Support working for US/AUS/EMEA clients.
- Experience working with teams from English-speaking countries.
Responsibilities
- Troubleshooting, configuring, deploying, and administrating Microsoft workstations connected to a domain.
- Managing Windows and Linux server environments, virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure).
- Strong knowledge of networking concepts, protocols, and security practices.
- Experience with monitoring and management tools (e.g., Nagios, SolarWinds, SCCM).
- Familiarity with backup and disaster recovery solutions.
- Solid understanding of cybersecurity principles and best practices.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.
- Strong communication and interpersonal skills for effective client interaction and teamwork.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation and task optimization.
- A commitment to continuous learning and staying up to date with technology trends.
Skills
- Effective interpersonal and relationship-building skills.
- Strong written and oral communication skills (Must have).
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts.
- Open to transfer to another location or office if required by business needs.
- Work location will be decided by the organization depending upon business requirements.
- Amendable to work from the office.
Benefits
- HMO with free dependents on Day 1.
- SSS, PHil health, HDMF (Govt mandated benefits).
- Annual Performance Bonus.
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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