Employee Relations Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeEmployer Full time ₱1,500,000 - ₱2,000,000
Job Overview:

This role entails delivering high-quality support to employees, encompassing responses to inquiries, transactional services, and policy navigation guidance.

Key Responsibilities:
  • Provide timely and accurate responses to employee inquiries and transactional services via various communication channels.
  • Support managers and employees with policy and procedural inquiries, transactions such as employee data changes, promotions, demotions, and performance management.
  • Utilize standard operating procedures and detailed task protocols to complete employee transactions efficiently.
  • Meet service level agreements for timeliness and quality in query handling.
  • Develop expertise in the HR helpdesk environment and collaborate with onshore partners to address complex queries.
  • Ensure compliance with established guidelines and quality standards to provide accurate information.
  • Escalate high-priority cases for immediate attention and maintain a repository for out-of-scope queries for future development.

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