Auto Insurance Customer Service Representative

3 weeks ago


Cebu City, Central Visayas, Philippines Growthfn Full time

Job Summary:


As a Customer Service Agent specializing in auto insurance, you will be responsible for delivering top-notch customer support to clients by addressing their auto insurance-related inquiries, processing policy changes, and resolving issues. This role requires excellent communication skills, a strong understanding of auto insurance policies, and the ability to manage multiple tasks in a fast-paced environment.


Key Responsibilities:



  • Handle incoming calls, emails, and chats from auto insurance policyholders regarding coverage, billing, claims, and other related concerns.
  • Assist customers with policy inquiries, including renewals, cancellations, and modifications.
  • Provide accurate information about policy terms, coverage limits, and deductibles.
  • Process payments, renewals, and any necessary adjustments to customer accounts.
  • Explain policy options and recommend suitable coverage based on customers' needs.
  • Investigate and resolve customer complaints in a timely manner, escalating issues as necessary.
  • Support clients in filing claims and provide guidance on the claims process.
  • Maintain customer records by updating account information.
  • Follow up on outstanding customer inquiries to ensure resolution.
  • Stay current with company products, services, and policy updates.
  • Collaborate with other departments (such as claims or underwriting) to resolve complex customer concerns.
  • Adhere to all regulatory requirements and company policies.

Qualifications:



  • High school diploma or equivalent (Bachelor's degree in a related field is a plus).
  • Previous experience in customer service, especially in the insurance industry, is preferred.
  • Knowledge of auto insurance policies, terminology, and regulations.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult customer situations with professionalism and patience.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
  • Ability to multitask and manage time effectively in a high-volume environment.


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    Key Qualifications:• A valid Driver's License is required for this position.• At least one year of experience in auto insurance is necessary.• The selected candidate must be willing to relocate to Cebu and work onsite.About the Role:This role involves providing exceptional auto insurance services to our clients. If you have a passion for...


  • Cebu City, Central Visayas, Philippines CloudMatrix Innovations Full time

    Job TitleAuto Insurance AccountAbout UsAt CloudMatrix Innovations, we are dedicated to providing exceptional services in the auto insurance industry. Our team is passionate about delivering top-notch solutions that meet the needs of our clients.SalaryThe estimated salary for this position is $45,000 per year, based on industry standards and location.Job...


  • Cebu City, Central Visayas, Philippines CloudMatrix Innovations Full time

    Auto Insurance Account Key ResponsibilitiesWork as part of CloudMatrix Innovations team to manage auto insurance accounts, ensuring all requirements and regulations are met.Key tasks include maintaining accurate records, communicating with clients, and ensuring compliance with industry standards.Key Qualifications:Must have a valid driver's licenseMust have...


  • Cebu City, Central Visayas, Philippines Growthfn Full time

    Growthfn is seeking a highly skilled Auto Insurance Policy Specialist to join our team. This role requires excellent communication skills, a strong understanding of auto insurance policies, and the ability to manage multiple tasks in a fast-paced environment.About the Role:We are looking for a customer-focused individual who can provide top-notch support to...


  • Cebu City, Central Visayas, Philippines GHS Inc. Full time

    About GHS Inc.We are a leading provider of insurance services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals and businesses navigate the complexities of auto insurance.


  • Cebu City, Central Visayas, Philippines CloudMatrix Innovations Full time

    QUALIFICATIONS: \u2022 Must have a valid Driver's License \u2022 Must have at least 1 year of experience in auto insurance \u2022 Ability to work onsite and in Cebu \u2022 Excellent Communication Skills **Key Responsibilities:** \u2022 Process and manage auto insurance claims \u2022 Provide exceptional customer service \u2022 Maintain accurate records and...


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    Auto Insurance AccountRequirements:• Must have a valid Driver's License• Minimum one year experience in auto insurance• Willingness to work onsite in Cebu• Open to relocation opportunities


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    Job RequirementsMust have a valid Driver's License and at least 1 year of experience in auto insurance.Work EnvironmentAble to work onsite and in Cebu, with a willingness to relocate.Key QualificationsDriver's License1 year background in auto insuranceAmenable to work onsite and in CebuWilling to relocate


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    About TechoManiaTechoMania is a dynamic company seeking a highly skilled individual to join our team as an Auto Insurance Account specialist.Salary and BenefitsThe estimated salary for this role is around ₱65,000 - ₱85,000 per month, depending on experience. Our comprehensive benefits package includes competitive pay, opportunities for growth and...


  • Cebu City, Central Visayas, Philippines GHS Inc. Full time

    Job Title: Auto Insurance AccountAt GHS Inc., we are seeking a highly skilled and experienced Auto Insurance Account professional to join our team.Key Responsibilities:Must have a valid Driver's LicenseMust have at least 1 year of background experience in auto insuranceAble to work onsite and in CebuStrong verbal communication skillsRequirements:Strong...


  • Cebu City, Central Visayas, Philippines Industrial Support Full time

    Industrial Support is seeking a highly skilled and experienced Auto Insurance Account professional to join our team. The ideal candidate will have a strong background in auto insurance and excellent communication skills. Key qualifications include: * A valid Driver's License * At least 1 year of experience in auto insurance * Strong analytical and...


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    About TechoManiaWe are a dynamic company looking for an Auto Insurance Account Specialist to join our team in Cebu.Job OverviewThis is a full-time position that requires strong communication skills and the ability to work independently.ResponsibilitiesDetailed understanding of auto insurance policies and their impact on customers;Analyze customer needs and...


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    QualificationsWe are seeking a highly skilled and experienced professional to join our team at TechoMania. The ideal candidate will have a strong background in auto insurance and be able to work onsite in Cebu. The following qualifications are required:Must have a valid Driver's LicenseMust have at least 1 year of experience in auto insuranceAble to relocate...


  • Cebu City, Central Visayas, Philippines CloudMatrix Innovations Full time

    QualificationsWe are seeking a highly skilled and experienced professional to join our team at CloudMatrix Innovations as an Auto Insurance Account Specialist. The ideal candidate will have a strong background in auto insurance and a proven track record of success in a BPO environment.Must have a valid Driver's LicenseMust have at least 1 year of experience...


  • Cebu City, Central Visayas, Philippines GearCraft Mechanical Full time

    Requirements for Auto Insurance Account Role at GearCraft MechanicalQualifications:Driver's License: A valid driver's license is required for this position.Background in Auto Insurance: One year of experience in auto insurance is necessary for this role.Work Location and Availability: The ideal candidate is amenable to working on-site and in Cebu, and is...


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    Job OverviewTechoMania is seeking an experienced Auto Insurance Account Specialist to join our team in Cebu. This role requires strong knowledge of auto insurance and excellent communication skills.


  • Cebu City, Central Visayas, Philippines TechoMania Full time

    Job QualificationsWe are seeking a highly skilled and experienced Auto Insurance Account professional to join our team at TechoMania. The ideal candidate will have a strong background in auto insurance and excellent communication skills.Key ResponsibilitiesMust have a valid Driver's LicenseMust have at least 1 year of experience in auto insuranceAble to work...


  • Cebu City, Central Visayas, Philippines GHS Inc. Full time

    Job RequirementsTo be successful in this role, you must have the following qualifications:Driver's License: A valid driver's license is required for this position.Auto Insurance Background: At least one year of experience in auto insurance is necessary.Onsite Work: You must be willing to work onsite and in Cebu.Communication Skills: Strong verbal...


  • Cebu City, Central Visayas, Philippines Industrial Support Full time

    Job Title: Auto Insurance Claims AdjusterWe are seeking a highly skilled and experienced Auto Insurance Claims Adjuster to join our team at Industrial Support.About the Role:The primary responsibility of this role is to process and settle auto insurance claims efficiently and fairly. This involves assessing damages, investigating claims, and making decisions...


  • Cebu City, Central Visayas, Philippines GearCraft Mechanical Full time

    About TechoManiaTechoMania is a dynamic company that requires highly skilled professionals to join our team.Salary and BenefitsThe estimated salary range for this position is $45,000 - $60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including medical insurance, paid time off, and professional...