Help Desk Expert

7 days ago


Manila, National Capital Region, Philippines Broadridge Trading & Connectivity Solutions Full time
Financial Trading Support Specialist

Broadridge Trading & Connectivity Solutions Manila, Philippines

We aim to provide a dynamic work environment that fosters growth and learning. If you're passionate about delivering exceptional support, we invite you to explore our job opportunities.

Overview:

Broadridge is seeking a Financial Trading Support Specialist to join our Global FIX Support team. This role involves providing high-level support for multiple products, collaborating with a global team, and engaging with internal stakeholders and external clients.

Key Responsibilities:

  • Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
  • Handle internal and external customer inquiries via various channels.
  • Offer technical feedback to enhance product development.
  • Maintain and update technical documentation.
  • Perform diagnostic tests to quickly resolve issues.
  • Collaborate with teams to meet customer needs effectively.
  • Prioritize and escalate critical issues.

Requirements:

  • Experience: 2-4 years in a similar technical support role.
  • Technical Skills: Proficient in JAVA and familiar with Linux/Unix environments.
  • Industry Experience: Familiarity with finance industry and trading support.
  • Communication: Excellent English communication skills.
  • Problem-Solving: Strong critical thinking and analytical skills.
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.

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