Professional Customer Advocate

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
Customer Service Representative Job Summary

This position is the primary point of contact for customers. The representative has a key role in helping customers have a positive experience and resolve any immediate needs that might impact the ability to fuel using their account.

Job Responsibilities:
  • Handle inbound (80+) and outbound calls in a professional manner.
  • Utilize multiple applications provided by the company to assist customers efficiently and in a timely manner.
  • Demonstrate effective oral and written communications with customers, department personnel, and management.
  • Cross sell additional products and services.
  • Transfer calls to appropriate departments or staff.
  • Process check by phone requests.
  • Provide customers with accurate account information in a fast-paced environment.
  • Negotiate fees.
  • Develop good interpersonal skills and teamwork awareness.
  • Multitask, listen, input data, probe, provide solutions, navigate through various screens while applying basic customer satisfaction techniques.
Required Skills and Qualifications:
  • 3+ years of high call volume experience.
  • Analytical and general math skills are required.
  • Must be organized, able to communicate effectively and comfortably on the phone with customers.
  • Fuel and credit card industry experience is beneficial.
  • Microsoft Word and Excel experience is necessary.
  • Able to work independently.
  • Focused, detail-oriented, self-motivated.
Benefits and Opportunities:

This role offers opportunities for professional growth and development in a dynamic work environment.

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