Healthcare Support Professional

19 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeePatientSupport Full time ₱45,000 - ₱75,000

As a patient support specialist, you will serve as the primary point of contact for individuals seeking information and assistance.

Key Responsibilities:
  • Respond promptly and professionally to inquiries via phone, email, online forms, and other communication channels.
  • Provide clear and compassionate guidance about healthcare services, addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximize engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in lead management and CRM systems.
  • Track, analyze, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with healthcare professionals.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow established protocols, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-centric experience at every touchpoint.
  • Address complaints or issues with professionalism, escalating complex matters when required.
Requirements:
  • Bachelor's degree or Certificate IV in a relevant field is preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment is essential.
  • A strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach are necessary.
  • A high level of discipline in following procedures, protocols, and workflow systems is required.
  • The ability to balance warm patient interactions with timely task completion is crucial.
  • Strong time management and multitasking abilities in a fast-paced setting are essential.
  • Competency with CRM and lead management tools is necessary.
  • High standards of professionalism, confidentiality, and integrity are expected.
  • A self-motivated individual capable of working independently and collaboratively as part of a small team is ideal.
  • A genuine interest in helping people and supporting their health journey is essential.

We offer a supportive and rewarding career experience with opportunities to work remotely, comprehensive benefits, and training programs for career development.

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