Support Operations Specialist

3 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeAdministrative Full time $1,100 - $1,500
Job Role Overview

The Administrative Assistant position is a vital component of our department, responsible for ensuring seamless vendor and homeowner follow-up to guarantee timely and efficient maintenance request resolution.

  • Follow-up on work orders with vendors, managers, and homeowners through tickets, phone calls, and emails to maintain open communication channels.
  • Escalate work orders to senior managers for status updates or additional information, fostering a collaborative team environment.
  • Manage difficult conversations with homeowners or vendors, employing conflict resolution strategies to de-escalate situations when necessary.
  • Thoroughly review and prioritize work orders to rectify mistakes and ensure the most effective course of action is taken.
  • Run comprehensive work order reports to inform data-driven decision-making.
  • Process incoming email updates from managers, vendors, and homeowners regarding work order progress.
  • Contribute to ongoing maintenance and updates of department policies and procedural manuals (SOPs), including profile management.
  • Undertake other projects assigned by the Department Manager to optimize operational efficiency.


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