Process Training Specialist

1 week ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description

The Process Trainer is responsible for providing process training, coaching and mentoring to agents on specified tasks. Key Responsibilities include:

  • Processing transactions as per SLA.
  • Providing process reports on a daily basis.
  • Ensuring adherence to established attendance schedules.
  • Ensuring adherence to Company Policies and Procedures.

Role Specific Skills:

  • Good process knowledge as per the specific process.
  • Ability to provide coaching and mentoring to agents.
  • Facilitation experience.

Desirable Skills:

  • Sufficient flexibility and urgency to handle pressure in a cross-cultural environment.
  • Open to continuous learning and ability to make sound decisions.
  • Experience in creating and updating training curriculum.
  • Drive and maturity to handle all process training related responsibilities.
  • Certification in adult learning methodology required.

Education Requirements:

  • Minimum 2 years of College.

Work Experience Requirements:

  • Total trainer experience should be minimum of 2 years.

This role offers an estimated salary of $60,000 - $80,000 per year based on location and experience. The ideal candidate will have strong communication and interpersonal skills, with the ability to work effectively in a team environment. If you are a motivated and organized individual who enjoys delivering process training and coaching, please apply for this exciting opportunity.



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