Process Transition Specialist for Hybrid Operations

8 hours ago


Pasay, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time
About the Role

We are seeking an experienced Process Transition Specialist to join our hybrid operations team. In this role, you will be responsible for assisting in the implementation of new accounts across multiple waves, ensuring seamless transitions for both clients and internal staff.

Key Responsibilities:
  • Manage documentation of Standard Operating Procedures (SOPs), training materials, and other references to ensure consistency and accuracy.
  • Collaborate with operations teams to resolve process issues that require alignment with clients and internal staff.
  • Work closely with Implementation Managers to support project plans transitioning business processes offshore.
  • Communicate effectively with clients regarding transition updates and ensure proper coordination and delegation of tasks among the Implementation team.
Requirements

To be successful in this role, you must have:

  • A Bachelor's Degree in a related field with at least 2 years of working experience.
  • Exposure to the freight-forwarding/logistics industry is an advantage.
  • Proficiency in using freight forwarding tools or database systems such as Cargowise, Expedient, and others.
  • Excellent communication and negotiation skills, along with demonstrated good problem-solving, research, and analytical skills to identify issues and provide solutions.
What We Offer

As a valued member of our team, you can expect:

  • Must reside in Metro Manila and nearby areas.
  • HMO and life insurance coverage from the first day of work.
  • Amenable to work in night shifts.
  • Company-provided internet allowance and PC.
  • Loyalty award and other benefits.


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