Business Intelligence Analyst
2 weeks ago
We are seeking a skilled analyst to join our team in Imus, PH. This role is responsible for extracting and manipulating raw data from multiple systems, analyzing performance metrics, and creating executive-level reporting packages.
Key Responsibilities- Extract and manipulate raw operational data from multiple systems for timely and accurate reporting.
- Analyze performance metrics (e.g., turnaround time, error rates, volume trends) to identify trends and opportunities.
- Partner with Account Management to create executive-level reporting packages and performance summaries.
- Align reporting outputs with SLAs, client expectations, and contractual obligations.
- Design impactful visualizations (charts, dashboards, graphs) for technical and non-technical audiences.
- Recommend and implement improvements in data collection, reporting automation, and visualization tools.
- Maintain a centralized repository of recurring reports and standardize reporting templates across departments.
- Contribute to internal initiatives that enhance reporting speed, quality, and usability.
- Bachelor's degree in Data Analytics, Statistics, Business, Healthcare Administration, or a related field.
- 5+ years in a data analysis or reporting analyst role, ideally within healthcare operations or business process outsourcing (BPO).
- Proven experience working with raw, unstructured datasets to derive actionable insights.
- Advanced proficiency in Microsoft Excel and hands-on experience with data visualization tools such as Power BI, Tableau, or Google Data Studio.
- Strong analytical and problem-solving skills, with keen attention to detail and data integrity.
- Ability to effectively communicate complex data insights to non-technical stakeholders.
- Experience working cross-functionally with Operations, Account Management, and Leadership teams.
- Prior experience supporting U.S. healthcare payers, providers, or working in a healthcare BPO setting.
- Familiarity with performance reporting, KPIs, SLAs, or ROI tracking in a services context.
- Exposure to SQL, data querying, or reporting automation platforms (a plus, but not required).
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