Customer Experience Specialist
6 days ago
Overview
Hr1001 is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer care, telesales, credit and collections, and remote technical support teams, you will be responsible for delivering exceptional customer experiences through inbound and outbound voice-based and non-voice-based communications in English or other languages.
About the Role
This is an exciting opportunity to work with a leading company that provides tech-enabled customer experiences at scale for the world's biggest brands. Our company culture is collaborative and supportive, with a strong focus on innovation and employee development.
Key Responsibilities
- Communicate effectively with customers via phone, email, or other channels to resolve issues and provide high-quality service.
- Use computerized systems to track, gather information, and troubleshoot issues.
- Maintain accurate records and databases in accordance with company policies and procedures.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
- At least 1 year of experience in customer-facing roles, preferably in a call center or telemarketing environment.
- Excellent communication skills in English, both written and verbal.
Benefits
As a valued member of our team, you can expect a competitive salary of $40,000 - $60,000 per annum, depending on experience and qualifications. We also offer a range of benefits, including:
- A comprehensive training program to help you develop your skills and advance your career.
- A fun and supportive work environment with opportunities to collaborate with colleagues from diverse backgrounds.
- A generous benefits package, including health insurance, paid time off, and retirement savings plan.
Career Development Opportunities
We are committed to helping our employees grow and develop their careers. With opportunities for advancement and professional growth, you can expect to learn new skills, take on new challenges, and achieve your long-term career goals.
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