Friendly Contact Center Support Specialist
3 days ago
At our BPO, we are seeking a friendly and reliable Customer Service Representative to support clients in a contact center. You will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.
The ideal candidate will be highly motivated and dedicated, with excellent communication and interpersonal skills. They should possess at least 1+ years of customer service experience, preferably in a contact center.
The Customer Service Representative will be responsible for:
- Handling inbound calls, emails, or chats from customers.
- Providing accurate information about products, services, and billing.
- Resolving customer complaints and escalating when necessary.
- Maintaining detailed records of customer interactions.
- Following company procedures and compliance guidelines.
Key benefits of working with us include:
- HMO plus dependent and Dental coverage
- Free meal during training
- Career growth and learning
- Allowances (Rice, Clothing, Laundry, Meal)
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
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