Contact Center Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Customer Service Representative

This role involves delivering exceptional customer experiences across various communication channels.

The ideal candidate will be fluent in Spanish and English, possess strong written and verbal communication skills, and have experience in voice, email, and chat support as a Spanish-speaking agent.

A typical day may involve handling inbound and outbound calls, responding to customer inquiries via phone, email, and chat, and resolving issues in a timely and professional manner.

Key responsibilities include understanding customer needs, providing accurate solutions, and staying up-to-date with training materials and system updates.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be an exciting opportunity for you to grow with our team.

Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy
  • Respond to customer inquiries via phone, email, and chat
  • Understand customer needs and provide accurate, timely solutions
  • Stay current with training materials, system updates, and product knowledge
  • Maintain confidentiality and protect customer data
Requirements:
  • Familiarity with Windows PC applications and ability to learn new systems
  • Strong problem-solving, conflict resolution, and negotiation skills
  • Ability to multitask, self-manage, and adapt to change
  • Reliable with consistent attendance and punctuality
Benefits:
  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses

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