
Senior Technical Service Delivery Professional
2 days ago
At our company, we are seeking a highly skilled Technical Support Specialist to join our Corporate IT team. As a Technical Support Specialist, you will provide advanced technical support, escalated troubleshooting, and assist in maintaining operational continuity across our systems, hardware, and software platforms.
This role requires strong problem-solving skills, excellent communication skills, and the ability to work effectively in a team environment. The ideal candidate will have experience supporting and managing IAM platforms such as Okta, enterprise applications such as Microsoft 365, and familiarity with macOS, Windows 10/11, and Linux environments.
The successful candidate will be responsible for handling escalated issues from Tier 1 support, performing root cause analysis, and implementing permanent solutions. Additionally, they will manage and resolve incidents and service requests using ITSM tools, configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
Key Responsibilities:
- Tier 2 Support & Troubleshooting
- Incident & Request Management
- Hardware & Software Support
- Account & Access Management
- System Maintenance
- Knowledgebase & Documentation
- Onboarding & Offboarding Support
- Collaboration & Escalation
- Compliance & Audits
Requirements:
- Experience supporting and managing IAM platforms such as Okta
- Familiarity with enterprise applications such as Microsoft 365
- Solid understanding of SAML, SCIM, and OAuth-based application integrations
- Experience supporting macOS, Windows 10/11, and Linux environments
- Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently
- Working knowledge of system provisioning, OS configuration, and patch management
- Proactive approach to continuous learning and problem-solving in a dynamic IT environment
Benefits:
- Competitive salary range
- Work From Home option
- Annual contractor bonus
- Comprehensive benefits package including HMO for the contractor and immediate family
- Sick leave and paid time off after three months
- Maternity/Paternity leave (applicable after six months)
- Internal training
- Opportunities for personal and professional growth within a supportive team
Our company is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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