Customer Service and Delivery Specialist

8 hours ago

Pasay, National Capital Region, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Role Overview

This is a remote opportunity for an independent contractor to assist with the day-to-day management of furniture deliveries, working closely with customers and logistics partners to coordinate deliveries efficiently.

The ideal candidate will be customer-focused and comfortable working with spreadsheets, order tracking, and e-commerce systems.

Key Responsibilities:
  • Sending order confirmations and thank-you messages to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinating and creating weekly logistics spreadsheets for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring, and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service
Requirements:
  • Previous experience in customer service, logistics, or e-commerce operations preferred
  • Experience with Shopify or similar e-commerce platforms required
  • Strong written and verbal communication skills essential for clear and professional customer emails
  • Highly organized with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritize in a fast-paced environment
Work Arrangement & Expectations:
  • Availability for meetings and collaboration during core AEST or PHT business hours
  • Disclosure of any existing ongoing roles or client work
  • Reflection of this engagement on their LinkedIn profile (clearly marked as

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