IT Service Delivery Specialist

3 days ago


Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱17,000
Technical Support Engineer Position

This is a role that requires the ability to troubleshoot software, hardware and connectivity issues with minimal supervision. The ideal candidate will be able to resolve tickets escalated by the service desk within SLA timelines.

The Technical Support Engineer will provide mid-level technical support across all branches, hubs and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices.

The successful candidate will have strong communication, problem-solving and customer service skills. Proficiency in troubleshooting Windows/macOS environments and Microsoft 365 is also required.

Key Responsibilities:
  • Troubleshoot software, hardware and connectivity issues with minimal supervision
  • Resolve tickets escalated by the service desk within SLA timelines
  • Provide guidance to end-users on systems, applications and updates
  • Ensure audit-ready documentation aligned with ITIL processes
  • Collaborate with internal teams and external vendors for issue resolution
Required Skills and Qualifications:
  • Graduate of Information Technology, Computer Engineering or any related technical course
  • At least 6 months of relevant work experience in IT support or a similar role
  • Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
Benefits:

This role offers the opportunity to work with a dynamic team and contribute to the success of the organization. The successful candidate will receive comprehensive training and development opportunities to enhance their skills and knowledge.



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