Customer Engagement Specialist
1 day ago
About the Role
NMS Philippines is seeking a Customer Engagement Specialist to join our team. As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement.
Key Responsibilities:
- Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
- Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.
- Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
- Adhere to company and client policies and guidelines.
- Keep detailed records of subscribers' interactions and any issues that may arise.
- Meet daily and weekly targets for chat interactions.
Requirements:
- Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.
- Strong multitasking and prioritization abilities for efficient subscriber support.
- Emotionally understanding of the subscribers' needs and perspectives.
- Thrives independently and collaboratively as a valuable team member.
- Open to flexible and shifting schedules, accommodating changing work hours.
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OF Chatter
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Customer Experience Solutions Specialist
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Customer Support Specialist
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Customer Support Specialist
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