Dedicated Customer Support Representative

21 hours ago

Province of Palawan, Mimaropa, Philippines beBeeService Full time ₱15,000 - ₱25,000
Customer Service Professional

We are seeking a dedicated and skilled Customer Service Professional to join our team. In this role, you will be responsible for providing exceptional customer service and support across various channels.

The primary objective of this position is to drive customer satisfaction and increase profitability for the business. As a key member of our team, you will play a crucial role in casting our company vision: spreading audio bliss through thoughtful product curation, accurate information, and expert advice - one person at a time.

Key Responsibilities:
  • Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media
  • Deliver upon our best-in-class customer experience
  • Create and foster lasting customer relationships
  • Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome
  • Follow through with commitments/promises to our guests
  • Complete managerial requests
  • Manage upwards and help us better our service experience
  • Maintain company policy on service requests

Required Skills and Qualifications:
  • Strong proficiency with computer applications
  • Typing Speed: 45 WPM
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills.
  • Team player with a very strong work ethic and high energy level

Education & Experience:
  • Diploma or Bachelor's Degree preferred.
  • 2+ years Customer Service or Sales experience required.

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