Business Operations Director
1 day ago
Company Overview: Quess Philippines Corporation is a leading business solutions provider, dedicated to delivering exceptional services and driving growth in various industries.
Job Summary: We are seeking a highly skilled and experienced Business Operations Director to join our team. This individual will be responsible for overseeing the day-to-day operations of our insurance business, ensuring seamless execution of strategies, and driving continuous improvement.
Key Responsibilities:
- Operations Management: Develop and implement effective operations management methodologies, such as Lean or Six Sigma, to drive process improvements, increase efficiency, and reduce costs.
- Risk Management: Ensure compliance with legal, regulatory, and industry standards by understanding and implementing risk management practices.
- Performance Metrics: Monitor operational performance metrics and identify areas for improvement using relevant data analysis and reporting tools.
- Contact Center Management: Lead the management of contact centers, ensuring excellent customer service and resolving issues efficiently.
- Employee Development: Foster a culture of learning and development, providing training and guidance to employees to enhance their skills and knowledge.
- Domain Knowledge: Leverage domain expertise in insurance to drive business growth, improve processes, and make informed decisions.
Requirements:
- Education: Bachelor's degree in Business Administration, Operations Management, or related field.
- Experience: Minimum 8 years of experience in operations management, preferably in the insurance industry.
- Skillset: Excellent leadership, communication, and problem-solving skills; proficiency in MS Office applications, Minitab, and data analysis tools.
Benefits:
- Competitive Salary: Based on experience and qualifications.
- Benefits Package: Comprehensive health insurance, retirement plan, and paid time off.
- Opportunities for Growth: Professional development opportunities, mentorship, and career advancement.
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