Business Operations Director

1 day ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

Company Overview: Quess Philippines Corporation is a leading business solutions provider, dedicated to delivering exceptional services and driving growth in various industries.

Job Summary: We are seeking a highly skilled and experienced Business Operations Director to join our team. This individual will be responsible for overseeing the day-to-day operations of our insurance business, ensuring seamless execution of strategies, and driving continuous improvement.

Key Responsibilities:

  • Operations Management: Develop and implement effective operations management methodologies, such as Lean or Six Sigma, to drive process improvements, increase efficiency, and reduce costs.
  • Risk Management: Ensure compliance with legal, regulatory, and industry standards by understanding and implementing risk management practices.
  • Performance Metrics: Monitor operational performance metrics and identify areas for improvement using relevant data analysis and reporting tools.
  • Contact Center Management: Lead the management of contact centers, ensuring excellent customer service and resolving issues efficiently.
  • Employee Development: Foster a culture of learning and development, providing training and guidance to employees to enhance their skills and knowledge.
  • Domain Knowledge: Leverage domain expertise in insurance to drive business growth, improve processes, and make informed decisions.

Requirements:

  • Education: Bachelor's degree in Business Administration, Operations Management, or related field.
  • Experience: Minimum 8 years of experience in operations management, preferably in the insurance industry.
  • Skillset: Excellent leadership, communication, and problem-solving skills; proficiency in MS Office applications, Minitab, and data analysis tools.

Benefits:

  • Competitive Salary: Based on experience and qualifications.
  • Benefits Package: Comprehensive health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Professional development opportunities, mentorship, and career advancement.

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