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Strategic Operations Director

2 weeks ago

Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time
About the Role

We are seeking a seasoned Operations Manager to join our team at Datamatics Careers- Philippines. As an Operations Manager, you will play a crucial role in driving business growth and ensuring exceptional operational performance.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Strategy Development: Formulate and implement strategies to meet targets and quality objectives of the company.
  • Resource Management: Coordinate with resource management for requirements, including staffing and planning.
  • Cross-Cultural Collaboration: Work collaboratively with Business Leaders to understand growth opportunities and execute strategic initiatives effectively.
  • Client Relationship Building: Develop strong relationships with clients by understanding their needs and presenting solutions to address issues/challenges.
  • Operational Oversight: Monitor operational statistics and trends, taking appropriate action to ensure customer needs are satisfied and growth targets are met.
Requirements

To be successful in this role, you will need:

  • Strong Leadership Skills: Proven experience as an Operations Manager in a BPO set-up, with at least 3-5 years of working experience.
  • Excellent Communication Skills: Exceptional written and oral communication skills, with the ability to collaborate effectively with cross-cultural teams.
  • Problem-Solving Skills: Ability to use logic and reason to identify strengths and weaknesses of alternative solutions.
  • Adaptability: Willingness to adapt to pace and change, with a focus on delivering positive customer experiences.
  • Technical Skills: Extensive knowledge of process and client management, with the ability to improve existing processes and implement new solutions.
About Us

Datamatics Careers- Philippines is a leading provider of business process outsourcing (BPO) services. We are committed to delivering exceptional operational performance and building long-term relationships with our clients.