Leading Customer Experience Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $120,000 - $150,000
Enterprise Customer Success Manager

We are seeking a highly skilled Enterprise Customer Success Manager to join our team. This role is responsible for ensuring the successful adoption and expansion of our products within existing accounts.

  • Onboard new customers, introducing them to our comprehensive product portfolio, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers, driving collaboration and alignment.
  • Collaborate with Sales, Field Engineering, and Support teams to develop engagement plans, maximizing customer value.
  • Manage a diverse customer portfolio, identifying growth opportunities and renewal risks, and taking proactive measures to mitigate these risks.
Required Skills and Qualifications
  • Minimum 5 years of experience in IT, Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
  • Excellent presentation skills for complex software discussions, with the ability to articulate technical concepts effectively.
  • Experience improving internal processes and delivering projects on time, with a strong focus on quality and customer satisfaction.
  • Team player with the ability to interact across departments and levels, fostering strong relationships and collaborations.
  • Knowledge of agile methodologies and proficiency in English, with additional languages like Spanish and Portuguese a plus.
Benefits
  • Distributed work environment with biannual in-person team sprints, promoting collaboration and innovation.
  • USD 2,000 annual learning and development budget, supporting continuous skill development and growth.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.
About the Role

This is an exciting opportunity to join a pioneering company in the open-source industry, driving innovation and customer success. If you are passionate about technology, customer-centricity, and teamwork, we encourage you to apply.

  • Leads Gen Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewCareer Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission is simple: consistently deliver experiences that enhance...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱8,000 - ₱12,000

    OverviewEmpowering individuals and small businesses to succeed online faster and easier involves embracing relentless change, complexity, and uncertainty.About YouLeading teams or projects requires contributing to the customer experience based on evolving customer and organizational needs.ResponsibilitiesAs a Technical Support Specialist, you will provide...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeecustomer Full time $48,000 - $64,000

    Customer Experience SpecialistWe're seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service through inbound and outbound calls, ensuring that our clients' needs are met with professionalism and efficiency.Key Responsibilities:Handle Inbound...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe're seeking a highly skilled support specialist to join our team. In this role, you will provide expert assistance to customers via live chat and tickets, troubleshooting technical challenges and delivering seamless experiences.Your primary responsibility will be to simplify complex technical issues into actionable steps that customers of all...

  • Customer Experience Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time $60,000 - $80,000

    Job Overview:The Customer Experience Lead is responsible for supporting the team and ensuring tasks are carried out efficiently.Main Responsibilities:Conducts root cause analysis, responding to clients promptly and brainstorming solutions with operations.Manages audit findings, results, and their impact on customer experience metrics, including processing...

  • Digital Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,500,000

    About UsWe empower businesses to grow their digital presence through our AI-powered sales and marketing platform. Our global community comprises over 2 million users of various sizes and industries.Our MissionWe provide tools for lead capture, nurturing, and closure to repeat customers. Our platform handles over 15 billion API hits and 2.5 billion message...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $50,000

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled customer experience specialist to fill this role. The ideal candidate will have expertise in providing excellent customer service, resolving queries efficiently and effectively.Main Responsibilities:Develop strong relationships with customers through clear and effective...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Training Resources Group, Inc. Full time ₱70,000 - ₱120,000 per year

    Grow your career with one of Australia's Best Student and Learning Management SystemsGreat career progression in a rapidly expanding companyBe part of a dynamic and successful teamEnjoy the convenience of Australian hours – No night shift and no rush hour travelCompany OverviewTRG's software-arm, eSkilled is a leading provider of innovative learning...

  • Customer Experience Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeSuccess Full time ₱2,500,000 - ₱3,500,000

    As a key member of our organization, we are seeking a highly organized and motivated individual to fill the role of Customer Experience Lead. This position will be responsible for building strong relationships with the Sales Team by providing timely and accurate administrative data-driven support.About the RoleProvide professional support to the Sales Team...

  • Customer Experience Champion

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeonboarding Full time $60,000 - $80,000

    Job DescriptionWe are seeking a seasoned Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for delivering exceptional customer onboarding experiences that drive business growth and customer satisfaction.Key Responsibilities:Lead customer onboarding sessions to ensure seamless system configuration and product...