Dedicated Technical Service Expert

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

**Technical Support Specialist Job Description**

\Key Responsibilities:
  • Provide technical assistance and troubleshoot hardware, software, and connectivity issues.
  • Analyze customer problems and provide step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Required Skills and Qualifications:
  • High school diploma or equivalent required.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.

Our ideal candidate will possess strong technical skills and excellent customer service abilities. They should be able to work independently with minimal supervision and be willing to take ownership of their work. In addition to providing top-notch technical support, they should also be able to communicate effectively with customers and other stakeholders.

Benefits:
  • HMO coverage with dependent benefits.
  • Dental coverage with in-house dental assistance.
  • Free meal during training.
  • Allowances for clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

MCI offers a dynamic work environment that values diversity and inclusion. We are committed to providing equal opportunities for all employees and applicants.

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