Senior Operations Specialist

Job Title: Senior Operations Specialist

Are you a results-driven operations professional with experience in leading high-performing teams? Do you have a passion for process improvement and strategic planning? We are seeking a talented Senior Operations Specialist to join our team.

The Senior Operations Specialist will be responsible for overseeing the day-to-day operations of our Executive Partner team, ensuring seamless client delivery and exceptional service standards. This role combines strategic leadership with hands-on execution, requiring you to optimize systems, drive performance, and scale operations effectively.

Key Responsibilities:

• Delivery Oversight & Client Success
• Oversight of the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
• Monitoring Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
• Gathering and analyzing client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
• Serving as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
• Team Leadership, Training & Coaching
• Leading, mentoring, and inspiring a remote team of Executive Partners, driving both performance and engagement.
• Designing and executing comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.
• Shadowing and auditing EP workflows, providing actionable coaching, performance feedback, and accountability to raise the bar across the team.
• Managing conflict decisively and maintaining a culture of high performance and continuous learning.
• Operational Systems & Process Optimization
• Building, refining, and managing internal SOPs, playbooks, and workflows that scale operations efficiently.
• Partnering cross-functionally with Training, Partnerships, and senior leaders to streamline processes and strengthen operational alignment.
• Maintaining dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
• Identifying operational bottlenecks and implementing solutions to increase speed, quality, and client satisfaction.
• Escalation Management & Strategic Problem Solving
• Acting as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
• Anticipating risks, managing expectations proactively, and safeguarding client trust and operational integrity.
• Embedding a culture of prevention over reaction, elevating the team's maturity and resilience under pressure.

To succeed in this role, you will need:

• 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
• 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
• Proven stakeholder or client-facing communication experience.
• Tech fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
• A work style characterized by high autonomy, being self-managed, and outcome-driven.
• Ability to align with MENA hours and be flexible for urgent needs.
• Fluent English communication skills, both written and spoken.
• Experience in async, remote team environments.
• Thrives in change, chaos, and shifting priorities, showcasing operational agility.
• Excellent day-to-day oversight, tracking EP tasks, providing nudges when needed, and ensuring delivery.
• Knowledge of how to level up underperformers through performance coaching.
• Assertiveness across stakeholders and prioritizing an async-first approach to communication.
• Understanding executive expectations and high standards, demonstrating client maturity.
• Proficiency with tools like Notion, Slack, Trello, and Google Workspace.
• Cross-timezone fluency and a strong documentation culture, essential for remote teaming.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

At our organization, we value our employees and strive to create positive experiences. Here, you'll find a culture that nurtures learning and provides opportunities for growth, allowing you to make an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.