IT Support Specialist

1 month ago


Makati City, National Capital Region, Philippines HR Network Inc Full time

We are seeking a skilled IT Support Specialist to join our team at HR Network Inc. as a 2nd Level Integration Consultant.

Job Description

As an IT Support Specialist, you will be responsible for providing professional support to customers, resolving incidents, and maintaining accurate records of all service calls.

The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to work effectively under pressure. You will also have intermediate SQL knowledge and experience in a Service Desk Environment.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or internet
  • Resolve incidents within agreed targets and update Incident Management System with comments
  • Assign service calls to appropriate assignment groups and track progress
  • Escalate issues to Team Leader when necessary
  • Maintain accurate records of all service calls and provide regular updates to customers
Qualifications and Experience

To be successful in this role, you will need:

  • A degree in IT or Accounting and/or relevant experience
  • Intermediate SQL knowledge and experience in a Service Desk Environment
  • Strong technical skills and excellent communication abilities
  • Ability to work effectively under pressure and meet deadlines
Working Hours and Benefits

This is a full-time position working on a 24/7 roster, including weekends, late nights, and public holidays. The standard hours of work are 40 per week, but may vary depending on business needs. You will receive competitive compensation, including a salary of $80,000-$120,000 per annum, depending on experience and qualifications.



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