Dedicated Bilingual Support Professional

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title

Bilingual Spanish Customer Service Representative.


Description

The successful candidate will be responsible for delivering exceptional customer service in both English and Spanish. They will handle inbound and outbound calls, provide clear and accurate communication, and assist customers with billing inquiries, account updates, and general support. The ideal candidate will possess strong listening and interpersonal skills, as well as the ability to work flexible shifts, including weekends and holidays.

In this role, you will have the opportunity to grow professionally, develop your skills, and enhance your knowledge in a dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement.

Responsibilities:

  • Manage inbound and outbound calls in both Spanish and English.
  • Provide clear and accurate communication across both languages.
  • Assist customers with billing inquiries, account updates, and general support.
  • Document customer interactions with precision and attention to detail.
  • Escalate complex issues to the appropriate teams when necessary.
  • Adhere to company policies and procedures during all customer interactions.
  • Achieve daily and monthly performance targets.

Requirements:

  • Must be 18 years or older.
  • High school diploma or GED.
  • Bilingual fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.

Benefits:

  • HMO Coverage plus dependent coverage: Rank & File - ₱100,000, Supervisors/Managers - ₱120,000.
  • Dental Coverage: In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting awesome people and making new friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

About Us:

We are a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we strive to create an environment where every employee feels valued.

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