Dedicated Customer Support Professional

2 days ago

Iloilo City, Western Visayas, Philippines beBeeExcellence Full time ₱250,000 - ₱450,000
Customer Support Excellence

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. This is an excellent opportunity for individuals who thrive in a fast-paced environment and possess exceptional communication skills.

  • Key Responsibilities:
  • Validate and verify data via phone, spreadsheets, or web platforms.
  • Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
  • Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
  • Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
  • Evaluate complex issues and escalate them to the Supervisor when necessary, contributing to identifying broader trends or recurring issues.
  • Ensure compliance with corporate policies on data security, authentication, and record retention.
  • Navigate and utilize multiple internal systems and tools for research and documentation.
  • Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications and Skills
  • Bachelor's degree holder or at least completed 2 years in college with no back subjects.
  • Minimum of 1 year experience in a BPO or Shared Services environment.
  • Background in healthcare or healthcare auditing is a plus.
  • Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
  • Strong English communication skills, both written and verbal.
  • High attention to detail and ability to perform repetitive tasks with accuracy.
  • Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
  • Must be flexible to attend onsite training and work varying shifts as needed.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.
How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application.

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