
Service Documentation Specialist
15 hours ago
A skilled and detail-oriented Service Writer is required to handle service quotes, customer communication, and workflow support in a fast-paced environment.
- Prepare accurate and timely service quotes, utilizing software or equivalent systems.
- Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements.
- Coordinate with technicians to ensure quote accuracy and completeness.
- Communicate clearly with customers regarding quote timelines, revisions, and service expectations.
- Follow up on outstanding quotes and assist in converting quotes to active work orders.
- Support the service workflow by tracking quote status and maintaining accurate records of all quoting activity.
- Collaborate with parts and service departments to ensure inventory availability and service readiness.
- A bachelor's degree in the related field is preferred.
- 2+ years of administrative, estimating, or quoting experience in a service or technical environment.
- Proficiency with quoting software; experience with QuoteWriter is a strong plus.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Quoting and service documentation
- Customer communication and coordination
- Workflow and administrative support
- Technical knowledge and problem-solving
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