IT Support Engineer

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeITSpecialist Full time $30,000 - $60,000

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing.

Who We Need

We're looking for an IT Support Specialist to be the go-to person for keeping our systems, devices, and networks running smoothly.


Job Description:

  • Provide first-line technical support to employees, diagnosing and resolving issues related to computer systems, software applications, hardware devices, and network connectivity.
  • Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
  • Monitor and maintain network connections, identifying and resolving connectivity issues.

Key Responsibilities:

  • Maintain, upgrade, and manage company SaaS tools.
  • Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
  • Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
  • Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.

You'll Also Need To:

  • Stay updated on new technologies and suggest improvements to enhance company IT operations.

Required Skills and Qualifications:

  • Fresh graduates in Information Technology, Computer Science, or related fields are welcome to apply.
  • Up to 2 years of experience in IT support or a related role is an advantage.
  • Knowledge of MacOS and Windows operating systems, including their installation, configuration, and troubleshooting.

What You Get:

  • Benefit from a competitive compensation package tailored to reflect your skills and experience.
  • Become part of a diverse and dedicated team that foster a culture of excellence, autonomy, and flexibility.
  • Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.

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