Retail Service Delivery Expert
1 day ago
We are a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers.
Job Description
As a Retail Service Delivery Expert, you will play a vital role in enhancing the overall shopping experience for our customers. Your responsibilities include managing complex customer inquiries, driving sales, and ensuring high levels of customer satisfaction.
Your role is essential in maintaining store operations and achieving business objectives. You will work closely with our team to deliver results-driven solutions that meet the needs of our clients and their customers.
Responsibilities
- Manage complex customer inquiries through effective communication and problem-solving skills
- Drive sales by providing excellent customer service and promoting products
- Maintain high levels of customer satisfaction through prompt issue resolution and follow-up
- Work closely with the store team to ensure seamless store operations
Qualifications
To be successful in this role, you will need:
- At least 1 year of BPO experience, preferably with sales experience
- Availability to work in shifting schedules, including weekends and holidays
- Excellent English communication skills, both written and verbal
- A willingness to work onsite
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