Customer Service Representative
2 days ago
As a remote customer service agent, you will play a crucial role in supporting our clients' diverse portfolios.
Strong proficiency in English is required to handle inbound and outbound calls professionally and efficiently.
- Respond to customer inquiries with excellent service.
- Research and retrieve information across systems to support customer needs.
- Document interactions and process claims accurately.
Additionally, you will be expected to:
- Handle complex issues by escalating them to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Key qualifications include:
- Age 18 or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work-from-home experience.
- Strong typing skills of 20+ WPM.
- Basic proficiency in Microsoft Office.
- Good communication and interpersonal skills.
A competitive compensation package is offered, including HMO coverage and dependent coverage, as well as performance and loyalty bonuses.
Additional InformationThis job description provides an overview of the role and is subject to change at any time. We are an equal opportunity employer.
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