Principal Technical Solutions Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱5,500,000 - ₱8,500,000
Job Overview

A key role in our team is the Technical Support Engineer, responsible for resolving complex technical issues and delivering exceptional customer service. They work closely with internal teams to ensure timely resolutions.

Key Responsibilities:
  • Escalate complex technical issues, conducting thorough investigations and replicating problems as needed.
  • Provide advanced technical support while maintaining a customer-first approach, ensuring empathetic, accurate and responsive communication.
  • Collaborate with Engineering and Product teams to identify and document bugs or system limitations.
  • Mentor junior Support Engineers, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learn and master new technical skills, staying updated on product updates, system changes and new features.
  • Create and improve knowledge base documentation, solving recurring and newly discovered issues.
  • Perform testing and validate bug fixes from the Engineering team, monitoring and analyzing support trends for proactive issue resolution.
  • Ensure timely follow-ups and updates to customers, maintaining transparency throughout the resolution process.
Qualifications:
  • Minimum 3 years of technical support experience, preferably handling escalations or advanced troubleshooting in a SaaS environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using ticketing systems.
  • Familiarity with database queries (SQL) and logging platforms for log analysis is an advantage.

  • Technical Solutions Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSolutions Full time ₱1,500,000 - ₱2,000,000

    Boldr is a global organization dedicated to delivering exceptional client experiences.Job OverviewThis position involves providing technical support via multiple channels. The Technical Support Advocate will deliver customer-centric solutions in a fast-paced environment.ResponsibilitiesProvide technical assistance and product explanations.Diagnose and...

  • Solutions Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSolution Full time $70,000 - $90,000

    We are seeking a seasoned Technical Solutions Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through the design and implementation of tailored technical solutions.Our ideal candidate will have a proven track record of success in a similar role, with a strong...

  • Technical Solutions Consultant

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSolution Full time ₱900,000 - ₱1,250,000

    Job SummaryWe are seeking a skilled Technical Solutions Consultant to join our team. In this role, you will collaborate with sales teams to understand customer requirements and propose network and security-based solutions.The ideal candidate will have a strong understanding of network and security technologies, including next-generation firewalls, Prisma...

  • Technical Solutions Expert

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCybersecurity Full time ₱4,000,000 - ₱6,000,000

    Sales Engineer PositionOur organization is seeking a skilled Sales Engineer to support our EMEA operations. In this role, you will collaborate closely with the sales team to provide technical expertise and facilitate customer engagement in designing solutions that meet their needs.The ideal candidate will have at least 2 years of experience in a technical...

  • Technical Support Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱30,000 - ₱45,000

    About the PositionWe are seeking a technical support specialist to fill this role. As a technical support specialist, you will provide initial assistance for technical issues in our contact center.You will be responsible for responding to technical support inquiries, troubleshooting hardware, software, and connectivity problems, guiding customers through...

  • Principal Business Solutions Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeConsultant Full time $80,000 - $120,000

    Business Consultant OpportunityThis role is a fantastic opportunity for a business consultant to join our organization and work as part of a team responsible for the internal implementation of a suite of revenue cycle technology.Strong candidates have an understanding of software implementations and can support the project team during all phases including...

  • Customer-Centric Technical Solutions Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱200,000 - ₱500,000

    Job DescriptionMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're seeking skilled and customer-focused Technical Support...

  • Sales and Technical Support Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱180,000 - ₱260,000

    Job Title:">"> Sales and Technical Support Specialist "">">Job Description:">">Required Skills and Qualifications:"> Technical knowledge: The Sales and Technical Support Specialist must have a strong understanding of computer hardware and software, as well as networking fundamentals. Communication skills: Excellent verbal and written communication skills...

  • Technical Solutions Architect

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeIntegration Full time $60,000 - $80,000

    Job Title: CRM Integration SpecialistWe are seeking a highly skilled and organized professional to join our team as a CRM Integration Specialist.Key Responsibilities:Assist Director of Sales Operations with onboarding and setting up new accounts and sales representatives.Ensure new sales representatives are set up correctly from a technical perspective...

  • Senior Client Solutions Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

    Senior Client Solutions SpecialistWe are seeking a highly skilled Senior Client Solutions Specialist to support the successful integration of our products with our clients.This role requires strong attention to detail, experience managing enterprise-level clients, data analysis skills, and excellent organizational and troubleshooting skills.Main...