Remote Technical Support Consultant

4 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱180,000 - ₱300,000
Job Overview

This is a remote technical support role where you will be providing assistance to customers via phone, chat or email.

You will be troubleshooting hardware, software and network issues and guiding customers through step-by-step solutions.

You must have prior call center experience and strong proficiency in English. You will also need a high-speed internet connection and a quiet work environment.

  • Respond to inbound technical support requests
  • Diagnose and troubleshoot hardware, software and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Maintain up-to-date knowledge of products, services and support procedures

You will be working from home and must be able to self-manage effectively and multitask.

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