Desktop Engineer Position
2 days ago
We are currently seeking a skilled IT Desktop Engineer to join our team at IntouchCX.
Job DescriptionThe IT Desktop Engineer will be responsible for maintaining and repairing computers, hardware, and software in a break/fix environment.
The ideal candidate will have a passion for providing generalized IT support and advocating for IT standards within the company.
This role involves performing hardware troubleshooting, including repairs, upgrades, and configuration of desktops and laptops, as well as engaging with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components.
- Monitoring, reporting, and documenting system and performance issues
- Ensuring adherence to company policies, core values, and procedures
- Interpreting and validating technical issues, testing solutions, following up, and escalating when necessary
- Managing the installation, diagnostics, repairs, maintenance, and upgrades of all hardware and equipment (including desktops, laptops, printers) for optimal workstation performance
The successful candidate will work closely with other teams to complete projects, verify application results, and interpret service delivery key metrics to problem solve.
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Technical Service Technician
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