Desktop Support Engineer Lead

4 days ago


Manila, National Capital Region, Philippines ORIX METRO Leasing and Finance Corporation Full time
Job Title: Desktop Support Engineer Lead

The ORIX METRO Leasing and Finance Corporation is seeking a skilled Desktop Support Engineer Lead to join our team. As a key member of the Desktop Support Engineering Team, you will be responsible for troubleshooting complex issues and providing technical guidance and development.

Key Responsibilities:
  • Performs asset discovery, identification of assets, asset prioritization, and categorization for proper incident and request escalation.
  • Monitors workforce activities to ensure enough resources to perform and complete tasks or deliverables to support business units.
  • Supervises Desktop Support Engineers in supporting end-user hardware, software, and network services.
  • Collaborates with business units to ensure end-to-end service ticket resolution for incidents involving laptops, desktops (virtual and physical), tablets, mobile devices, printers, and VPN issues.

Requirements:
  • Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
  • Minimum of three (3) years of Tier II support experience in a networked environment is required.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.


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