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Engineering Solutions Specialist

1 week ago

Manila, National Capital Region, Philippines Five9 Inc. Full time

Job Description Summary:

This position is for a Cloud TAC engineer at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year.

The ideal candidate will have excellent communication skills and be comfortable working across cultures and time zones.

The responsibilities include:

  • Handling escalations from technical support
  • Collaborating with cloud operations and engineering teams
  • Contributing to knowledge base

Key Requirements:

  • Familiarity with network programming concepts and protocols
  • Working knowledge of CRM/ticketing systems and common desktop productivity software application
  • Excellent written and verbal communication skills
  • Self-driven attitude
  • Familiarity with toolsets for analyzing metric and logs data
  • Ability to work across cultures and time zones
  • BS in Computer Science/Software Engineering, or 4+ years experience in troubleshooting customer-facing software issues

Benefits:

  • Company stocks
  • Annual merit increase based on performance
  • Night shift differential pay
  • Paid leave with cash conversion
  • HMO with free dependents
  • Retirement plan
  • Life insurance
  • Internet and meal allowance while on work-from-home setup
  • Employee assistance program for mental and social well-being