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Digital Service Delivery Manager

1 week ago

Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

**Job Overview**

The UnionBank of the Philippines is seeking an experienced Digital Service Delivery Manager to lead its digital service delivery team. As a key member of the organization, you will be responsible for overseeing the performance and results of the overall solutions delivery score.

About the Role

  1. Assume responsibility for leading teams, encompassing performance evaluations, recruitment oversight, enforcement of disciplinary measures, management of terminations, and supervision of other staffing concerns.
  2. Accountable for delivering exceptional results through effective management of teams, responsible for overseeing the performance and results of the overall solutions delivery score.
  3. Address vital issues that surpass one's immediate domain by harnessing a profound understanding of interconnected disciplines.
  4. Identify applications of functional knowledge and existing methodologies to complex problems. Proposed solutions to problems may deviate from traditional approaches and instead introduce entirely new methods or processes.
  5. The decision-making process entails proposing adjustments to policies, processes, procedures, or operations as necessary to pursue courses of action, thereby ensuring the bank's commitment to both internal and external customers.
  6. Act as a level 1 escalation.
  7. Closely collaborate with demand and portfolio managers to efficiently allocate resources and effectively monitor project progress.
  8. Facilitate the collaborative process to develop plans and establish priorities, led by the leadership/steering committee and demand management.
  9. Review and actively monitor the project timeline to guarantee stakeholder alignment at the outset, during implementation, and at project closure.
  10. Review status reports prepared by the team members, and modify schedules or plans as required.
  11. Analyze budget utilization of each project and ensure that the project stays within budget.
  12. Perform project risk assessment and implement mitigation plans.
  13. Lead the identification and implementation of project management processes, methods, tools, guidelines, and standards to establish a stable framework supporting all project teams and stakeholders to improve the probability of successful project delivery.
  14. Define, manage, and direct the needed end-to-end project management work effort, which includes leveraging best practices and techniques in identifying, quantifying, and tracking the realization of expected benefits defined in business cases.
  15. Builts and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor.
  16. Regularly reviews and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in project delivery.
  17. E nsures that project goals are accomplished and in line with business objectives.
  18. E nsuring thorough review and accurate documentation of Change Advisory Board and Service Transition requirements.