Delivery Cluster Lead

1 week ago

Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

Job Description

  1. Assume responsibility for leading delivery leads, encompassing performance evaluations, recruitment oversight, enforcement of disciplinary measures, management of terminations, and supervision of other staffing concerns.
  2. Accountable for delivering exceptional results through effective management of delivery leads, responsible for overseeing the performance and results of the overall solutions delivery score.
  3. Addressing vital issues that surpass one's immediate domain by harnessing a profound understanding of interconnected disciplines.
  4. Identifies applications of functional knowledge and existing methodologies to complex problems. Proposed solutions to problems may deviate from traditional approaches and instead introduce entirely new methods or processes.
  5. The decision-making process entails proposing adjustments to policies, processes, procedures, or operations as necessary to pursue courses of action, thereby ensuring the bank's commitment to both internal and external customers.
  6. Act as a level 1 escalation.
  7. Collaborate closely with demand and portfolio managers to efficiently allocate resources and effectively monitor project progress.
  8. Facilitates the collaborative process to develop plans and establish priorities, led by the leadership/steering committee and demand management.
  9. Review and actively monitor the project timeline to guarantee stakeholder alignment at the outset, during implementation, and at project closure.
  10. Review status reports prepared by the delivery leads, and modify schedules or plans as required.
  11. Analyze the budget utilization of each project and ensure that the project stays within budget.
  12. Perform project risk assessment and implement mitigation plans.
  13. Leads the identification and implementation of project management processes, methods, tools, guidelines, and standards to establish a stable framework supporting all project teams and stakeholders to improve the probability of successful project delivery.
  14. Defines, manages and directs the needed end-to-end project management work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases.
  15. Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor.
  16. Regularly reviews and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in project delivery.
  17. Ensures that project goals are accomplished and in line with business objectives.
  18. Ensuring thorough review and accurate documentation of Change Advisory Board and Service Transition requirements.

Qualifications

  1. Minimum of 10+ working years of experience in digital service delivery, incident management, or a related field, with a proven track record in managing Sev 2 and Sev 3 incidents.
  2. Technical Expertise: Solid understanding of digital service environments, incident management tools.
  3. Leadership: Demonstrated experience in leading teams, with strong leadership and management skills. Ability to motivate and guide a team through complex incident resolution processes.
  4. Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively convey complex technical information to diverse audiences.
  5. Analytical Skills: Strong analytical and problem-solving abilities, with a focus on root cause analysis and process improvement.
  6. Customer-Centric: Strong commitment to customer satisfaction, with a proactive approach to addressing and resolving client issues.
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