Service Delivery Manager

1 week ago


Pasig, National Capital Region, Philippines UBX Full time

On-site - Pasig 1-3 Yrs Exp Diploma Full-time

Job Description

The Service Delivery Manager will be assigned to the Data Transformation Services team. This role will primarily involve supporting our subsidiaries with both their existing and new projects.

Qualifications:

Minimum of 10+ working years of experience in digital service delivery, incident management, or a related field, with a proven track record in managing Sev 2 and Sev 3 incidents.

Technical Expertise:
  • Solid understanding of digital service environments, incident management tools.
Leadership:
  • Demonstrated experience in leading teams, with strong leadership and management skills.
  • Ability to motivate and guide a team through complex incident resolution processes.
Communication Skills:
  • Exceptional verbal and written communication skills, with the ability to effectively convey complex technical information to diverse audiences.
Analytical Skills:
  • Strong analytical and problem-solving abilities, with a focus on root cause analysis and process improvement.
Customer-Centric:
  • Strong commitment to customer satisfaction, with a proactive approach to addressing and resolving client issues.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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  • requires you to provide a guarantee or collects property.
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