IT Operations Coordinator

5 days ago


Mandaluyong City, National Capital Region, Philippines Chubb Full time

Infrastructure Support Role

We are looking for a highly skilled IT professional to fill the position of Infrastructure Support Manager. As an Infrastructure Support Manager, you will be responsible for owning the Incident & Problem Management Processes within the Technology Operating Center.

Key Responsibilities

  • Identify, prioritize, record, triage, escalate, and monitor incidents until affected services return to normal operation.
  • Develop and maintain strong relationships throughout the organization.
  • Evaluate the impact of upcoming IT projects on Chubb's user community.
  • Ensure that effective communication is maintained with the appropriate stakeholders during a major incident.
  • Proactively evaluate the impact of upcoming IT projects on Chubb's user community.

Requirements

  • Bachelor's degree or equivalent experience.
  • IT professional with 3-5 years of broad infrastructure, operational, compliance, and/or security experience.
  • Experience with project management and/or business analysis skills.
  • Strong interpersonal skills with demonstrated commitment to providing superior customer service.
  • Excellent verbal and written communication skills required.


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