
Business Transformation Leader
1 day ago
A Business Transformation Leader is needed to drive business growth through innovative strategies and execution.
This key role will lead enterprise-wide transformation programs focused on cost reduction, process efficiency, and quality improvement.
The ideal candidate will have a strong background in BPO/KPO/Shared Services with 12+ years of experience in leading large-scale transformation projects.
They should also possess a deep understanding of AI/ML, automation technologies, and BPO metrics.
This person will work closely with data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
Additionally, they will apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
Key Responsibilities:
- Define and lead enterprise transformation programs
- Align transformation initiatives with strategic business objectives
- Identify and lead use cases for machine learning and automation
- Partner with internal data science and engineering teams
- Apply Lean Six Sigma methodologies to redesign workflows
Required Qualifications:
- Bachelor's degree in Engineering, Computer Science, or related field
- Six Sigma Black Belt certification
- 12+ years of experience in BPO/KPO/Shared Services
- 5+ years of experience leading AI/ML initiatives
- Proficient in tools like Python, SQL, Power BI/Tableau, and AI platforms
What We Offer:
- Competitive salary
- Comprehensive benefits package
- Inclusive environment
- Positive impact on the community
About This Role:
This is an exciting opportunity for a strategic thinker with a bias for action and problem-solving mindset. If you are passionate about driving business growth through innovation and execution, we encourage you to apply.
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