Healthcare Authorization Expert

14 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeAuthorization Full time ₱450,000 - ₱800,000
Healthcare Authorizations Specialist

We are seeking an experienced Healthcare Authorizations Specialist to join our team. As a key member of our team, you will work with skilled professionals who prioritize employee satisfaction and work-life balance.

Key Responsibilities:
  • Provide exceptional customer support through various communication channels (phone, email, chat).
  • Resolve complex issues and accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve issues.
  • Maintain accurate records on customer interactions, transactions, feedback, etc.
Requirements:
  • At least 6 months experience handling a Healthcare Account in a BPO setting.
  • Familiarity with US Healthcare Insurance requirements.
  • Knowledge of Authorizations procedures.
  • Strong verbal and written English skills.
  • Ability to display empathy and patience in addressing customer concerns.
  • Excellent problem-solving skills.
  • Adaptability to a changing work environment.
  • Ability to remain calm under pressure.
  • Proficiency in using computer systems and relevant software.
  • Amenable to working flexible shifts, including nights.


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