
Senior Client Relationship Specialist
1 day ago
Job Overview
The Technical Account Manager will be responsible for the successful integration of products, supporting clients, and developing strong relationships that lead to retention and growth.
Key Responsibilities:- Provide strategic and tactical client services to complex and high-touch clients
- Understand customer needs and translate this need into solutions and recommendations
- Presentation and facilitation of meetings for clients regarding the product suite
- Provide technical assistance and troubleshooting to clients during implementation and deployment of technology products
- Work with the team to scope, prioritize, and manage customer requests
- Demonstrated successes in communication from prior work experiences
- Strong communication skills spanning 1:1 interactions as well as large group meetings for different audiences
- Point of Contact with clients, thus the Subject Matter Expert with regards to all products
- Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
- Strong project-management skills; easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage expectations
- Identify opportunities to help expand adoption of products
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